Customer Program Specialist

Job description

POSITION TITLE: Customer Program Specialist POSITION TYPE: Permanent: LOCATION: Kohl & Frisch Limited ( Concord, ON) DEPARTMENT: Manufacturer Relations: About Us: Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor. A family-owned company, it is one of Canada’s leading national distributors and is the essential link between pharmaceutical manufacturers and healthcare providers. Kohl & Frisch is fully equipped to service large chain retailers, independent pharmacies, clinics, and hospitals for all their Rx, OTC, home healthcare, and front shop needs. About the Role: The Customer Program Specialist is responsible for the maintenance, execution, and ongoing optimization of customer-facing pharmaceutical programs within internal host systems, with a strong focus on data accuracy, operational integrity, and cross-functional coordination. This role is primarily accountable for the administration of the Auto Substitution Program, which supports the substitution of generic molecules in alignment with pharmacy retail customer requirements and preferred vendor st...