Senior Value Engineer (Post-Sales)

Job description

What we are building Mimica's mission is to empower enterprises, teams, and individuals to reclaim their most precious resource — time and work more efficiently, with greater purpose and impact. Our AI-powered task mining observes employee actions across the desktop and categorizes them into detailed process maps. Mimica’s process intelligence highlights inefficiencies, prioritizes improvements based on ROI, recommends the optimal technology for automation (RPA, intelligent document processing, GenAI), and provides a blueprint for building new automations and transforming work. Visit our Career Page to learn more. Part of your day-to-day: Serve as a strategic advisor and thought leader in leveraging Mimica to achieve customers’ desired business outcomes. Ensure issue resolution and provide product support when customers and users encounter roadblocks and problems. Collaborate closely with Sales, Marketing, Solution Engineering and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts. Act as the voice of the customer internally, advocating for customer needs and provide...