Patient Navigator (Front Desk)

Job description

Description SUMMARY: To provide direct, high-quality customer service to clinic patients and visitors and maintain a professional and friendly atmosphere. To coordinate AxessPointe Community Health Center, Inc. (API) health center appointments, provide reception services for patients, maintain patient charts, and represent the health center in all patient interactions. API manages patient care using a team-based approach in our interactions with patients and working to achieve stated objectives and outcomes. SUPERVISOR: Health Center Administrator: DUTIES AND RESPONSIBILITIES: - Provide exemplary customer service too all patients on the phone and in the health centers. - Answer incoming calls and schedule appointments (both in-office and telehealth). - Complete patient registration, insurance verification, and process/scan/fax all necessary paperwork. - Collect and process co-payments at time of service, understand payment arrangement policy and assign accordingly. Complete daily reconciliation of funds collected. - Complete virtual ‘Telephone Encounters’ in current operating system and assign to appropriate staff. - Check patients in & out in a timely manner and consult with clini...