Collections Program Manager

Job description

Who we are About Stripe: Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team: Our Collections team focuses on effectively recovering overdue Stripe Capital loans while maintaining a positive user experience. We are committed to balancing the necessity of efficient collections with a customer-centric approach. By aligning with Stripe's values and the PXO (Product Experience Operations) standards, we strive to enhance recovery rates and streamline our operations, ensuring clarity and support for our customers at every step. What you’ll do: As a Collections Program Manager, you will own and evolve the programs that drive our collections operations—while staying close to the work itself. You will directly handle complex cases to bu...