Senior Customer Operations Specialist

Job description

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future. At Octopus Electric Vehicles (OEV) Germany, we are here to revolutionise the sustainable mobility market. To build our German team, we are looking for a self-driven customer operations specialist, who is striving to deliver the best customer service to our customers. In this founding phase, you will be among the first team members to actively engage with our customers in all matters related to customer operations. This customer-facing role will focus on ensuring that our customers have delightful, memorable experiences. As we are starting from scratch, there is lots to do but also a chance to influence how we provide our service and plenty of development opportunities, such as moving into a team leader role. *Please note - applications will be reviewed by our UK Talent team, so please upload your CV in english* What you'll do: In the first few months, you will be the face and voice of OEV in Germany, covering the entire customer operations support process: Be the main face to our customers once they have ordered their car. You engage with colleagues across other parts of the business to ensure that our customer...