Customer Service Representative

Job description

Customer Service Representative, $20.42 hr 1st Shift, Full-Time, Monday – Friday 8:00 AM to 4:30 PM Earn 1 week of vacation after 90 days of employment and enjoy an excellent benefits package that includes our very own employee resorts Click her to learn more about our employee resorts R+L Carriers is seeking a Customer Service Representative to work at our Rock Hill, SC Service Center. The CSR is responsible for maintaining a positive relationship with customers and assisting customers and other R&L employees in tracking and monitoring freight movement. Our CSR’s use customer retention techniques to ensure customers feel valued and listened to, to resolve their issues, and promote company goals and objectives. This includes daily freight tracing with customers, assisting other terminals in freight related issues, and performing other related duties as assigned. Company Culture: R+L Carriers - Women in Trucking Requirements: Ability to work out of the China Grove facility until the Rock Hill location opens in 4-6 weeks Strong communication/telephone skills: Able to work in a fast-paced environment Strong critical thinking skills: Ability to deal with potentially stressful situation...