Service Delivery Technical Support

Job description

Job Title: Service Delivery Technical Support Position Summary: The Service Delivery Technical Support role serves as the first line of defense for all technical-related items within Lockbox operations. Acting as a subject matter expert, this individual will provide hands-on support for operational systems, client onboarding/testing, migrations, and technical upgrades. They will serve as a key liaison between Lockbox operations, internal technology partners, and client technical support teams, ensuring seamless communication, timely resolution, and professional engagement at every step. The position will include coverage during non-standard hours, weekends, nights, and holidays, as well as participation in on-call rotation to ensure continuous operational and client support. Qualifications: - Act as the primary technical point of contact for Lockbox operations, supporting day-to-day issues, troubleshooting, and escalations. - Partner with internal IT and client technical teams to resolve issues, test solutions, and implement corrective actions. - Support new client onboarding, system migrations, and technical upgrades by coordinating testing, validation, and operational readiness....