Sales Development Representative

Job description

As a Sales Development Representative, you will be responsible for handling incoming leads, phone calls and sales chats from the Articulate website—answering questions, qualifying leads and passing opportunities and more complex questions to the appropriate Articulate team member. In addition to handling inbound leads, the Sales Development Representative will also perform scripted outbound sales activities. You thrive in a fast-paced environment with tons of autonomy, love high-volume, and work well as part of a team that is laser-focused on providing an outstanding experience for Articulate prospects and customers. This is not a commissioned-based sales position. What You'll Do: Leverage the BANT Methodology to qualify leads to be worked by the Sales teams. Maintain coverage of live sales support communication paths during business hours: Incoming phone calls to the Articulate 800 number, incoming live chats to the website, and phone transfers from cross-functional teams Reach out to prospects and customers to conduct scripted sales activities Work cooperatively with other Articulate teams to deliver an exceptional customer experience Answer basic questions from prospects and cus...