Guest Strategy Associate - Zoo

Job description

The Guest Strategy Associate assists with registration of education programs, admission sales, special event ticketing and all day-to-day functions of the Guest Resource Center while providing exceptional customer service to Zoo guests in a friendly, personable manner at all times. This position ensures Cleveland Metroparks Zoo guests have a positive experience and works towards a seamless end-to-end customer experience - Provides excellent customer support to Zoo guests for general inquiries, ticket sales, education offerings/sales, and special event sales. Responds to guest inquiries and resolves guest grievances by working towards appropriate resolutions to increase guest satisfaction. Refers all unresolved complaints to Manager of Guest Strategy. - Maintains highest level of knowledge on Zoo programs, admissions, guest services information, and discounts, coupons, and promotions pertaining to special admissions or special events. - Executes day-to-day operations including but not limited to: - Ticket order support and webstore issues. - Answering calls and emails on behalf of Cleveland Metroparks Zoo. - Arranging accessibility accommodations for guests’ needs (e.g. sensory bags...