IT Service Analyst

Job description

You'll be focused in ● Provide a global support according to business expectations based on SLA, focused on Incidents, Problem, Change and Request Management processes using the ITIL framework; ● Work within a focused and analytical team in order to identify and solve technical issues related to online services that allow VW Group customers to communicate remotely with their vehicles; ● Collaborate directly with the team in Germany with the aim of managing customer’s expectations and meet client’s expectations; ● Verify information, categorization and prioritization for content, completeness and request for completion, if necessary; ● Document additional information. In order to succeed you'll need ● Academic background in IT/Engineering or related relevant experience; ● English fluency, both written and spoken; ● Great customer orientation and advanced problem-solving skills; ● Great communication and collaboration skills, and a "get things done" attitude; ● Background and interest in Application Support; ● Previous contact with Agile Methodologies; ● Some sort or Certification in ITIL or Cloud (not mandatory). About the Product Be part of a team that is responsible for providing...