IT Helpdesk Technician Level 2

Job description

IT Helpdesk Technician About the Role Murgado Automotive Group is seeking a motivated and skilled IT Helpdesk Technician to join our dynamic IT department. This role is critical to supporting our users at our two locations in Southern Orange County – Mecedes-Benz of Laguna Niguel and Mercedes-Benz of Foothill Ranch. You will be the first line of support, helping resolve technical issues and contributing to the overall efficiency and reliability of our IT systems. The Ideal Candidate You are an enthusiastic problem solver with a customer-first mindset. You bring experience in IT support, communicate clearly, and enjoy working in a fast-paced environment. You thrive in a collaborative setting and take initiative to improve systems and processes. Key Responsibilities ∙ Serve as the initial point of contact for technical support via phone, email, and ticketing system ∙ Provide remote support using RMM tools (e.g., ConnectWise Automate) ∙ Install, configure, and maintain desktop hardware, software, and peripherals ∙ Manage user accounts, permissions, and access controls ∙ Troubleshoot and support desktop, laptop, and printer issues ∙ Escalate unresolved issues to senior IT staff as appr...