Hotel Ambassador- Full Time, Hotel Front Operations (Harrah's SoCal)

Job description

In conjunction with the other members of the hotel operations team, Hotel Ambassadors provide fun hospitality in a friendly manner in accordance with the Harrah’s Resort Southern California Family Style Service standards. Greets and assists each guest in a friendly and courteous manner when registering them and checking them out, as well as providing information and directions to guests regarding all services available on property. Takes ownership of guest challenges and resolves guest issues using service recovery tools. - Provides a warm welcome and a fond farewell for resort guests while simultaneously checking the guests in or out of the resort, answering questions, or providing accurate information about on property promotions and events. - Proactively suggests appropriate trip enhancers to guests. - Understands and follows all applicable policies and procedures for the hotel operations departments and the resort at large including but not limited to the cash handling and variance policy, attendance policies, applicable gaming regulations, and state and local laws/regulations. - Able to maintain service score levels that are determined by senior leaders on a annual basis. - Pr...