Pharmacy Operations Lead Representative - CarepathRx - US Remote

Job description

Position Summary: The Pharmacy Operations Lead Rep operates as a Client Support/Support Shift Lead TSS and is the first line contact for our current and future Essentials and Optimizer clients with any questions and/or issues regarding PowerGridRx (PGRX). The SSL exhibits teaching leadership and oversees continuity of care and service to our clients and staff. The SSL will also act as the first line contact for any issues regarding internal issues, such as I.T., team coverage issues, etc. Position Description: The Support Shift Lead (SSL) will triage client, pharmacist, and TSS connectivity or PowerGridRx problems. In addition to completing the duties outlined in the TSS job description, the SSL will be first contact for all clients, pharmacists, and/or TSS experiencing PGRX issues. The SSL will also be responsible for making day to day shift changes in assignments to optimize productivity. Performance Objectives and Responsibilities: Monitor and triage phone calls from high volume call clients, if needed. Assist in answering phone calls during peak hours. Ensure the pharmacist on duty always has visibility to the assigned clients. Call client’s IT or PipelineRx IT for support on b...