Courtyard Boise Downtown Assistant Operations Manager

Job description

Description Description: Experts in the art of hospitality, Courtyard by Marriott and the Block22 Companies create memorable experiences. We are a destination for experiences beyond the ordinary, the heart of downtown Boise. As a Front Desk Agent at Courtyard, you’ll deliver personalized service with poise and professionalism, setting the tone for a seamless and elevated guest experience. Position Overview: The Hotel Assistant Operations Manager oversees front desk, bistro, and evening operations to ensure exceptional guest service, operational efficiency, and adherence to brand standards. This role combines leadership, administrative oversight, and hands-on support across multiple departments, with a focus on delivering a seamless guest experience during evening hours. Key Responsibilities: Guest Services & Front Desk: - Supervise check-in/out procedures and perform front desk agent duties, ensuring accuracy and efficiency. - Respond promptly to guest inquiries, resolve complaints, and provide personalized recommendations. - Maintain knowledge of room categories, rates, promotions, and local attractions. - Assist with reservations and guest requests. Team Leadership: - Conduct shi...