Care Operations Associate
Marble Health · New York City, New York, US
Help build the front door to a new mental healthcare system for kids. As one of the first team members on the Care Operations team at Marble, you’ll guide pa...
Job description
About the role Help build the front door to a new mental healthcare system for kids. As one of the first team members on the Care Operations team at Marble, you’ll guide parents from referral to intake with speed, clarity, and empathy. You’ll manage a high-volume pipeline, collaborate closely with our Growth, Product, and Engineering teams, and strengthen the processes that help families access care—often within 24 hours. If you’re energized by fast-paced operations and meaningful impact, we’d love to meet you. What you’ll do: Drive referral-to-intake conversion: Bring frontline insights back into product - Manage a caseload of referred families, serving as their trusted partner at a critical introduction to their Marble care journey - Engage with families across multiple touchpoints—answering questions, resolving blockers, and navigating complex cases with clarity and empathy - Collaborate closely with Growth, Product, and Engineering to unblock cases, streamline workflows, and improve the tools that support your day-to-day work - Surface real-time learnings on where families get stuck and what improves conversion - Provide feedback on product, tools, and messaging to streamline t...