Associate Trainer, Patient Support Services

Job description

Associate Trainer, Patient Support Services The Associate Trainer role is aligned with IQVIA’s Centralized Outsourcing Operations Hub (COOH) and supports Patient Support Services within a call center environment. This role assists with the delivery of training under the guidance of Training Leadership and contributes to content development for the following areas: The Associate Trainer provides support for both general and program-specific training initiatives, as assigned. This role requires the ability to work collaboratively with cross-functional partners to support effective training delivery and drive business results. Patient Support Services Training - Responsibilities - Access Hub Services , including contacting insurance companies to verify eligibility, conducting benefit investigations, supporting copay assistance, and checking prior authorization and/or appeal status - Pharmacy Support , including receiving medical claims from healthcare providers or patients and reviewing claims against program-specific business rules to determine approval or rejection - Responsible for the delivery of compliant role and program specific training, as well as foundational customer engage...