Resident Services Associate

Job description

Associa is hiring a Resident Services Associate to manage the front desk and provide administrative support to homeowners at its large scale HOA community in Potomac Falls, VA along the Potomac River. Daily responsibilities: - Meet and greet homeowners, visitors, guests, vendors, and contractors. - Research and respond to inquiries in-person, by phone and email, - Manage all mail and email correspondence to homeowners. - Activate and issue key FOBs, pool passes, gym cards, and access cards. - Receive, sort, distribute, and track mail, packages, and deliveries. - Maintain office supply inventory and order when necessary. - Assist in entering, updating, and closing out work order tickets in the system. - Fax, file, and scan document. - Assist in planning and executing community events. - Assist in reviewing, coding, and researching billing concerns. - Other projects as requested. Qualifications: #LI-PK1 - 2+ years of front desk, concierge, or administrative experience. - Customer service drive, team oriented, and collaborator. - Excellent communication skills, written and spoken. - Well-versed in MS Office Suite (Word, Excel, Outlook) - Ability to prioritize tasks, manage time effect...