Customer Advisor (Santa Rosa)

Job description

Description Supports the California Field Operations Coordinator for the Deaf and Disabled Telecommunications Program (DDTP) by assisting disabled California residents who have difficulty using a standard telephone. The DDTP offers specialized telephone equipment, Traditional Rely Services, and speech-generating devices to eligible deaf and disabled Californians. Requirements: To perform the essential functions of this position successfully, an individual should demonstrate the following competencies: - Works with recipients toward the familiarity and selection of accessible telecommunication equipment, including specialized equipment orders, and telecommunications options. - Assists customers with education and/or training regarding available services - Provides troubleshooting and technical support for equipment malfunctions and/or usage problems - Maintains the program database logging service records to comply with programmatic administration and reporting requirements - Coordinates with providers to resolve customer complaints - Works closely with Field Advisors to request and schedule field visits as appropriate - Provides complete and accurate notes on all customer interacti...