Integration Support Lead

Job description

OVERVIEW: The Integration Support Lead is responsible for overseeing operational support and reliability of enterprise integrations across Cavender’s systems. Reporting to the Enterprise Integrations Manager, this role serves as the primary point of coordination for integration incidents, support activities, and continuous improvements across integration platforms. As Cavender’s continues to scale, new enterprise systems are being introduced including Jesta, Dynamics 365, Barrett 3PL, Salesforce Commerce Cloud (SFCC), Braze, and Snowflake. This role ensures integrations remain stable, monitored, and optimized while working closely with development teams, business stakeholders, and external partners to support enterprise operations. DUTIES AND RESPONSIBILITIES: - Support the “Cavender’s Culture” and drive the Mission, Vision and Values. - Lead day-to-day operational support for enterprise integrations. - Monitor integration pipelines across Orchestra, Azure Logic Apps, Boomi, and related platforms. - Coordinate incident response and root cause analysis for integration failures. - Ensure timely resolution of integration issues impacting enterprise systems. - Oversee performance and r...