Customer Contact Center Representative 1

Job description

Schedule: Full-time; Monday through Friday with availability between (7:00 am – 6:00 pm), and a Saturday morning rotation from (8:00 am – 12:00 pm) Average 40 hours per week. SCOPE: Provide superior service to customers while working to meet their financial needs via channels such as telephone, email, and chat. ACCOUNTABILITIES: Customer Support: - Handle customer telephone calls and respond to secured and unsecured email inquiries directed to Hills Bank at a quality level that meets or exceeds customers' expectations. Customer inquiries and requests may include, but are not limited to: - Account balance and transactional information - Check and debit card orders - Funds transfer, account closure, and other transaction requests - Wire transfer requests - Support of bank services (cards, mobile banking, online banking, etc.) - Basic maintenance and account updates - Xpress transfers - General product inquiries and needs - Maintain excellent knowledge of products and services offered by the bank in order to answer questions effectively and recognize sales opportunities. - Identify and correct problems/concerns as necessary while following established policies and procedures. - Mainta...