Technical Support Engineer

Job description

Are you a self-driven problem solver passionate about advancing robotics technology? Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for troubleshooting, and enjoy collaborating across teams, this role is your opportunity to make a meaningful impact. About the Role: As a Technical Support Engineer , you'll be the linchpin in ensuring our systems run smoothly and efficiently. You’ll combine technical expertise with customer-facing skills to support and innovate within the core of our industrial automation operations. This highly visible position involves collaborating with cross-functional teams—Machine Learning, Hardware, and Infrastructure—to enhance the OSARO robotic solutions. What You'll Do: Handle incoming support requests via Zendesk tickets and phone calls, ensuring high-quality solutions and customer satisfaction. Monitor system performance and operational metrics to identify and address issues before they impact customers. Generate internal and customer facing dashboards. Utilize Python scripts and SQL queries to troubleshoot and resol...