Administration / Customer Service

Job description

Benefits: ServiceMaster Dynamic Cleaning has been in business for over 25 years. We are an experienced and successful Disaster Restoration company that provides first-class service to businesses and homeowners throughout Massachusetts and Rhode Island after a fire, water, or mold disaster. We are a fast-paced office seeking a detail-oriented customer service professional. This role is the go-to person for everything having to do with the administration of our jobs. Must possess excellent telephone and customer service etiquette, flexibility, and attention to detail and accuracy. A candidate should have a problem-solving mentality with a pleasant disposition. Reliability is a must. - 401(k) matching - Dental insurance - Health insurance - Paid time off - Vision insurance Key Responsibilities: - Enter in new jobs into ServiceMaster CRM, captures relevant customer and job information - Reviewing information in job files and capturing additional information as needed - Answers telephone calls, greets visitors, and resolves routine and complex inquiries - Communicating with key people on jobs including project managers, insurance adjusters, vendors, and customers - Utilizing multiple da...