Senior Manager, Customer Insight

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The Senior Manager of Customer Insights serves as the primary architect of the organization's end-to-end analytical strategy regarding customer feedback. This leadership role oversees both Customer Experience (CX) Analytics and the Market Research functions to ensure the "customer’s voice" remains central to every strategic decision. This role is responsible for building predictive models that link CX metrics to financial outcomes like churn prevention and expansion revenue. You will deliver high-impact narratives to the Executive Leadership teams to quantify the cost of poor experiences. By bridging organizational...