Sr. Technical Program Manager

Job description

Job Req ID: 26623 About Supermicro: Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us. Job Summary: Supermicro is seeking a Global Service Manager to oversee and optimize the performance of Authorized Service Partners (ASPs) while driving overall partner and customer success initiatives. This role will ensure that ASPs and other related service specific vendors meet service level agreements (SLA), customer satisfaction metrics, and operational performance targets while identifying opportunities for process improvement and efficiency. Additionally, this position will support revenue-generating educational training programs and collaborate with service desk, logistics, and operations teams to incorpor...