Director, Technology Operations

Job description

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth. Your Opportunity: The Director, Technology Operations is a senior leadership role accountable for the performance, stability, and continuous improvement of enterprise technology operations across the firm. The role brings together traditional IT operations, end user support, and IT asset management under one leadership mandate, with accountability for operational execution, service quality, strategic planning, financial stewardship, and people leadership. Key responsibilities include: Operational Leadership Lead day-to-day enterprise technology operations with accountability for service stability, responsiveness, and operational performance. Oversee end user support, service desk, deskside support, field services, and operational service delivery processes. Establish clear operating rhythms, escalation...