Food Server, Emeril's Kitchen (Caesars New Orleans)

Job description

The Food Server provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and culinary production team. - Greets and makes welcome each guest seated in assigned station. Takes initial food and/or beverage order within 2 minutes of being seated. - Maintain current and accurate information regarding menu (i.e. preparation techniques, seasonings, ingredients and plate presentation). - Suggests items to guests based on expressed guest preferences. Guests may express preference by verbal confirmation or body language. - Up-sells appetizers, beverages, desserts in accordance with restaurant service standards. Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product. - Delivers prepared food to the appropriate guest within two minutes of completed production of order. Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. - Resolves service issues according to the service recovery toolbox. - Itemizes totals and presents check for payment to correct customers. Thanks customers, invites them back, wishes them luck and makes it easy for them to get back...