Optical Customer Success Engineer

Job description

At Nokia, our Optical Customer Success Engineers (CSEs) are based right in the same country as our customers, so they're always close at hand to provide expert support. CSEs are true subject matter experts and are an essential piece of Nokia being able to provide top-tier Technical Support services. CSEs act as proactive advisors, offering recommendations and helping to implement customer-approved action plans. CSEs are responsible for quickly identifying and resolving any technical issues by working closely with our Constant Care Team. CSEs provide our customers with a dedicated, highly technical resource who the customer can rely on for all their technical support issues and needs. If you're passionate about helping customers and have a strong technical background, the CSE role might be the perfect fit for you! - Thoughtfully cultivate and foster customer relationships, developing an in-depth understanding of the customer at both company and individual levels, including operational, engineering, and management personnel. - Serve as the single point of contact and liaison between customer and Infinera services and support. - Responsible for the facilitation of “White Glove” Custom...