Director of Retention Strategy

Job description

Who We Are: Stay AI helps high-growth ecommerce brands build, scale, and optimize subscription programs. We work with leading Shopify brands to drive subscriber growth, retention, and revenue through smarter lifecycle strategies. As we scale, the biggest opportunity is going deeper with our highest-value customers—not just supporting them, but actively improving their retention performance Our Culture: We are dedicated to our work, but equally committed to celebrating our achievements. Collaboration is at the heart of everything we do, as we firmly believe in the power of teamwork. While we are remote-first as a company, we try to create opportunities to meet each other. That's why we organize annual offsite retreats in the beautiful setting of Park City or Mexico! Who You Are: We’re hiring a Director of Retention Strategy to lead and elevate how we serve our strategic customers. This is not a traditional Customer Success leadership role. This is a retention marketing expert who will: Coach and up-level our Strategic CSM team Bring best-in-class lifecycle and subscription strategies to our customers Help turn Stay AI into a true retention growth partner, not just a platform You’ll...