Account Manager, Customer Service

Job description

At Calgary Sports and Entertainment Corporation, we deliver excitement. Our mission is to be the heartbeat of our community by creating connections, building champions, and winning, together. If you’d like to join a team that’s people-first, diverse, innovative, and energized about delivering extraordinary fan experiences to our guests, then we’d love to sign you to a player's contract! THE POSITION: The Account Manager Customer Service is primarily responsible for responding to all customer service inquiries and concerns, while ensuring satisfaction of clients is first priority. Provide administrative support by managing all season ticket/game packs; performing outbound calls to selected client group and maintain a positive relationship with all clients. KEY ACCOUNTABILITIES: - Address and resolve all customer service questions, requests, concerns, and feedback within a 24-business hour timeframe. - Manage inbound customer service emails and calls efficiently, responding promptly by leveraging FAQs and applying strong problem-solving skills. - Cultivate and maintain positive relationships with assigned Season Ticket Members through various channels, including outbound calls, face-...