Customer Service Rep

Job description

Customer Service Representative Pay: $25.00 per hour: Shift: Monday-Friday, 8:00AM-4:00PM: Location: Richmond, VA The primary responsibility of the Customer Service Representative is to provide internal and external customers with support for day-to-day functions, including routine and ad-hoc procedures. This position is responsible for product safety, quality, and legality. Primary Responsibilities: - Handle inbound calls, emails, and faxes in a timely and professional manner. - Serve as the first level of support for customer inquiries; redirect incorrectly routed communications to the appropriate resource. - Assist with inquiries, reporting, and troubleshooting while working collaboratively with the team to support customer needs. - Provide accurate information regarding manufacturers' policies and procedures. - Support customers with product returns, label requests, recalls, website navigation, and general questions. - Process RA (Return Authorization) requests. - Complete reconciliation services for clients as needed. - Research and resolve returns using Return Resolution and Issue Tracking systems per standard procedures. - Process "paperwork only" returns as required. - Assi...