Customer Service Coordinator

Job description

Assist. Support. Care. At Right2Drive, we do more than help people get back on the road — we help them move forward with confidence. When drivers are involved in accidents that weren’t their fault, we provide a seamless, stress-free replacement vehicle experience so they can focus on what matters most. With a growing presence across Australia, New Zealand, and the Philippines, we’re proud to deliver clarity, care, and confidence when people need it most. Our team takes care of the details — managing claims, coordinating logistics, and supporting customers every step of the way. And now, we’re looking for someone who shares that same commitment to great service. The Opportunity: We’re looking for a motivated and customer-focused Drive Support Expert (Customer Service Coordinator) to join our Drive Support Hub (Contact centre). In this role, you’ll be the friendly voice helping people get back on the road — guiding customers through the replacement vehicle process, arranging vehicle bookings, and ensuring every interaction is clear, caring, and efficient. You’ll work closely with a supportive team, handling inbound and outbound calls, and taking ownership of customer experiences from...