Student Support Technician

Job description

Position: Student Support Technician Department: Finance & Administrative Services: Type of Position: Part-time Temporary: Exemption Status: Non-Exempt: Work Schedule, Hours per week: Varies, Monday-Sunday; 7:30 AM-9:15 PM, up to 25 hours per week Opportunity for hybrid schedule: No: Starting Salary Range: $15.34: Position Summary: The Student Support Technician serves as the first point-of-contact for JCCC student support. This position is responsible for initial triage and assistance in determining the resolution of student issues, escalation of issues to higher level technical support professionals when necessary, and reporting of trends when requests appear to be out of the ordinary. The Student Support Technician will also be directly involved in the JCCC knowledge management process. Required Qualifications: - Strong problem solving/troubleshooting skills - Must be a JCCC student enrolled in at least 3 credit hours for the current or subsequent spring or fall semester. - Familiarity in Microsoft Office software Preferred Qualifications: - Customer support experience - Technical writing experience - Previous experience with a support ticketing system is valuable Position Detai...