Customer Success Operating Model Lead

Job description

The Opportunity We are hiring a Customer Success Operating Model Lead to join the Customer Value Office (CVO)—the team responsible for defining how Adobe delivers and measures customer value across the post-sales lifecycle. This role will own the Expectations & Strategy layer of the Customer Success operating model, defining the system that aligns roles, workflows, governance, and value measurement into a consistent, scalable model globally. You will partner closely with leaders across Customer Success, Value Advisory, and Value Programs to ensure that: This is a highly strategic individual contributor role focused on system design, cross-functional alignment, and global standardization. - Customer Success execution is clear, consistent, and measurable - Value realization is systematically defined and tracked - Offerings and playbooks are aligned to a unified operating model What You’ll Do: Define & Evolve the Customer Success Operating Model (Expectations & Strategy) Establish Portfolio of Global Execution Standards Connect Strategy to Execution (Programs & Offerings) - Define and govern Adobe’s end-to-end Customer Success operating model—including lifecycle stages, role expectati...