Customer Success Manager

Job description

Job Description: Customer Success Manager Primary Outcome: Building and managing the customer retention experience to ensure confident, happy users who fully understand and utilize empowOR’s offerings — resulting in strong retention, healthy renewals, and a well-informed, satisfied customer base. Reports To: VP of Customer Success Direct Reports: None: Compensation Range: Compensation: The expected salary range for this role is between $65,000 and $70,000, depending on experience and qualifications. Reason for Opening: Net New position AI is used to screen, assess, or select applicants for this role. Cross-Functional Resources: This role works closely with the Director of Professional Services, SME Coordinator/Manager, and Support Manager to coordinate delivery, surface customer needs, and execute across the customer experience. Participates in Following Meetings/Teams: Management & Leadership Team, Customer Success Management Team Outcome: Own the Customer Retention Framework This role is responsible for working with VP to define customer success operations at empowOR — the process, the metrics, and the standards and working with the VP on articulating the Strategy that drives the...