Patient Financial Services Specialist

Job description

Overview Hourly Pay Rate: $20.00 - $22.00 The Patient Financial Services Rep is responsible the process of collecting payments and managing A/R. The main responsibilities for this role includes issuing invoices, A/R management of accounts, and customer service. This individual will ensure timely and accurate invoicing and collections occur. To ensure timely collections, this individual will work to collect a form of automated payment on file and store in the delegated portal. Responsibilities: - Conduct Patient Financial Responsibility calls to familiarize families with the invoicing process. - Obtain a credit card or ACH on file for tuition invoices and copay/deductibles. - Obtain a credit card on file for incidental charges. - Ensure timely and accurate processing of invoices. - Ensure timely collection of payments and keeping accurate records and reporting on collection activities. - Email and correspond with customers via phone to follow-up on payments. - Negotiate with clients in non-payment cases to resolve billing and customer credit issues. - Ensure use of the collection policy while working to collect payments in a timely manner. - Make recommendations on adjustments, refu...