Customer Success Manager

Job description

As a Customer Success Manager, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of a book of business and guide them through the entire lifecycle – from onboarding to expansion. Your role will also be instrumental in driving Windfall's growth by implementing scalable processes. We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Make a difference every day; and (5) Act with integrity and trust. Responsibilities: Requirements: - Own end-to-end customer experience, including onboarding, product adoption and usage, implementation of best practices, and growth - Identify new opportunities within the customer base, including potential for increased sales, enhanced analytics, and broader marketing initiatives - Proactively manage relationships within customer teams, including multi-threading across departments and levels and adapting to changes like new team hires and departures - Actively track,...