Senior Technical Account Manager

Job description

Our Mission We’re not your average benefits platform – we’re the driving force that uplifts people’s lives. Our technology connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers. Our mission is clear: to build a world where everything works at its best, ensuring every employee gets the support they need to thrive—both at work and beyond. Your Mission: As a Senior Technical Account Manager at Ben, you'll be the bridge between our most strategic customers and our internal teams. The stakes are high. Your customers are HR and benefits leaders managing tens of thousands of employees - when you solve a complex benefits configuration, untangle a wallet and allowance issue, or resolve a critical payroll reporting challenge, the ripple effect is massive. You'll tackle these high-impact technical problems at scale, whilst building the trusted relationships that turn admins into advocates. You'll also be a critical voice shaping Ben's product roadmap - translating the messy reality of customer needs into clear, actionable insights that drive what we build next. As a Senior TAM, you'll set the standard for what great looks like: coach...