Senior Manager of Business Operations | Quote to Cash

Job description

As Senior Manager of Quote to Cash Business Operations at Epicor, you will lead the end‑to‑end delivery of both hardware and software solutions across warehouse operations, vendor management, digital licensing fulfillment, and operational workflows that support the full quote‑to‑cash lifecycle. You will ensure accurate, timely, and seamless delivery operations that directly impact revenue recognition, customer satisfaction, and operational excellence. What you will be doing: - Lead and develop a cross‑functional business operations team including warehouse operations staff, third‑party vendor coordinators, and software licensing specialists, fostering a culture of operational excellence and customer focus. - Oversee warehouse operations including hardware receiving, custom configurations, quality assurance, inventory management, shipping, and RMA (returns) processing for servers and devices. - Manage third‑party hardware vendor and distributor relationships, ensuring drop‑ship arrangements meet quality standards, delivery timelines, and cost targets. - Lead the software licensing team responsible for generating, managing, and delivering software license keys and files with accuracy...