Patient Account Rep-Full time-Days- Waterloo

Job description

Employment Type: Full time Shift: Day Shift Description: Join the MercyOne FAmily! We are looking to hire a Patient Account Rep. As a Patient account rep at MercyOne, use a customer-focused approach in response to billing and collection inquires for hospital related services. Prepares necessary paperwork for billing of hospital services and responds to patient concerns regarding such services or billing. Serves patients of all ages. This position has the responsibility for following the philosophy, objectives, policies and procedures of MercyOne Medical Center - Dubuque. Customers include patients, families, referral visitors, co-workers, volunteers, physician offices, insurance companies, attorneys and the general public. General Requirements: Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as w...