Member Services Specialist - TruHome Solutions

Job description

Summary TruHome Solutions* has provided private-label mortgage services to credit unions since 2004. By partnering with us, you’ll break through the barriers of cost, regulation, and technology, resulting in increased loyalty and service of your members in one of the most important times of their lives. SUPERVISES: Not applicable This position is responsible for handling a variety of member services calls in a prompt and courteous manner. Requires working in an automated call queue to assist our customers, resolve mortgage related questions and issues that may include but are not limited to include address corrections, account research, balance inquiries, name changes, payment applications as well as credit reporting concerns. This position will also be responsible for correspondence received either by department inbox or by general mail and may assist with various mortgage servicing projects. Duties & Responsibilities: - Receives customer telephone questions and concerns in a professional manner and provide timely and accurate resolution. - Presents a positive, successful image of THS through a professional demeanor and caring approach with members. - Completes research and resolv...