Program Manager - AI Help Experience

Job description

Job Description Where and how you can work Our flagship campus is in Sydney, with a growing presence in Melbourne. This will be a hybrid role either in Sydney or Melbourne, with a preference for Sydney. About the Group: You’ll be joining AI Help Experience, part of Canva’s User Voice org, and is one of our most advanced AI product teams . The group designs and builds the next generation of agentic, AI-powered support experiences such as the Canva Help Assistant that help users instantly find answers and solve problems on their own. The group is home to 50+ cross-functional specialists across Engineering, Product, and Design , all working together to redefine what AI-first support looks like at scale. About the Role: This newly created role will own and evolve our group-wide JIRA ecosystem, streamline delivery across teams, and scale operational excellence across Engineering, Product, and Design, and proactively identify AI-driven automation opportunities within the group. You’ll partner closely with AI Help Experience Leadership team, Technical Program Managers, Operation Business Partners, and Data teams to bring structure to complexity connecting strategy to execution and helping...