Non-Producing Mortgage Retail Sales Manager (SAFE)

Job description

About this role: Wells Fargo is seeking a Non-Producing Mortgage Retail Sales Manager in Consumer Lending as part of Home Lending. Learn more about our career areas and lines of business at wellsfargojobs.com. In this role, you will: - Coach, direct, and manage the sales activities of a branch of Mortgage Retail Sales Consultants and the activities of branch support team members - Manage customer loyalty and or disloyalty performance levels to include ensuring timely and proactive customer communication, regular customer contact, inspection calls to customers, and providing team with escalation and remediation process support - Make decisions and resolve issues to meet business objectives; manage overall branch loan origination activities through the management of branch pipeline by adhering to workflow process, using internal tools and reporting; ensure origination, processing, underwriting, and closing timelines are in line with communications and commitments to customers - Engage stakeholders and internal partners associated with the Mortgage Retail Sales functional area; collaborate and consult with peers, colleagues, and multiple level managers as well as interact directly wit...