Onsite Subrogation Customer Service Manager

Job description

Salary Range: $76,000 - $97,000 At Afni, we don’t just manage client relationships, we build partnerships that drive measurable outcomes. We are seeking a Subrogation Customer Service Manager who demonstrates strong Customer Focus, Strategic Thinking, and Initiative, and who is energized by growing client relationships through innovation, insight, and performance excellence. This role is a critical leader responsible for owning client success, driving operational performance, and expanding opportunities within the client portfolio. * Position is on-site in our Bloomington, IL headquarters * Position Purpose: The Subrogation Customer Service Manager serves as the primary point of contact and trusted advisor for assigned clients and internal partners. You will lead with a strong customer orientation, leveraging data, relationships, and innovation to deliver results and proactively grow client programs. Key Responsibilities: Customer Focus & Growth Ownership: - Act as the strategic owner of client relationships, ensuring trust, confidence, and long-term partnership success - Continuously listen, probe, and identify unmet needs and emerging opportunities within client programs - Demons...