Supervisor, Member Engagement Service

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. How will this role have an impact? Under the supervision of the Senior Manager, Operations, this position will manage an assigned team of Customer Service Coordinators. Management activities include promoting collaborative relationships in a fast-paced environment, acting as a liaison between health plan members, employees, physician practices and third parties, and ultimately hitting quality, customer service, and productivity performance targets. In your role as a manager, you are responsible for fostering a positive, productive work environment. Team call monitoring and real-time feedback will be crucial for success, along with the tracking and reporting of team progress towards KPIs. This role will report to the Senior Manager, Operations, Mem...