Help Desk Support

Job description

Description This position is contingent upon successful contract award. Provide front-line technical support for networks and client/server environments. Responsible for diagnosing, troubleshooting, and resolving hardware and software issues to ensure minimal downtime for end-users. - TechnicalSupport & Troubleshooting: Perform comprehensive information systems customer support across networks. - OS & Software Management: Act as a Subject Matter Expert (SME) on PC operating systems. Install, configure, and maintain system software and enterprise applications. - Network & Mail Standards: Ensure all user workstations comply with established networking protocols and email standards to maintain secure and efficient communication. - Incident Management: Log, track, and manage support tickets, ensuring all service level agreements (SLAs) are met and users are kept informed of their status. - Client/Server Support: Provide technical assistance for server-side applications that impact end-user experience, ensuring seamless integration betweenthe client and the network. Requirements: Experience Requirements: Candidates must demonstrate successful experience in at least two (2) of the follow...