911 Calltaker/Dispatcher

Job description

Under general supervision, receives and responds to emergency and non-emergency calls for police, fire, and EMS services; enters and updates call information in the Computer Aided Dispatch (CAD) system; prioritizes and dispatches calls to appropriate emergency personnel while managing unit locations; and accesses, confirms, and maintains records through the National and Texas Law Enforcement Telecommunications Systems (NLETS/TLETS). SALARY: $26.44 hourly ESSENTIAL JOB FUNCTIONS: Answer 9-1-1, 10-digit emergency, and non-emergency calls from citizens and agencies requesting Police, Fire, or EMS assistance. Determine the nature and priority of each call and accurately enter details into the Computer Aided Dispatch (CAD) system. Follow Emergency Medical Dispatch (EMD) protocols and operate emergency call equipment, including Telecommunications Devices for the Deaf (TTY/TTD). Train others in performing all essential functions of the role. Dispatch appropriate police, fire, and EMS units promptly and in accordance with policy, ensuring adequate citywide coverage. Monitor and respond to all radio traffic, updating call and unit status in real time. Coordinate communication with external...