Customer Service Representative
Virginia.gov · US
Title: Customer Service Representative State Role Title: Admin and Office Spec III Hiring Range: $45,164 to $54,621 commensurate with with experience Pay Ban...
Job description
Title: Customer Service Representative State Role Title: Admin and Office Spec III Hiring Range: $45,164 to $54,621 commensurate with with experience Pay Band: 3: Agency: Dept of Health Professions: Location: Dept of Health Professions: Agency Website: www.dhp.virginia.gov: Recruitment Type: General Public - G Job Duties: The Virginia Department of Health Profession's (DHP) mission is to ensure safe and competent patient care by licensing health professionals, enforcing standards of practice, and providing information to health care practitioners and the public. The Customer Service Representative provides customer service support for the Board of Medicine's (BOM) Customer Service Unit, serving as a first line responder to the public, applicants, and licensees by providing support to the licensing division. Provides solutions to team members and technical expertise on all aspects of licensing/registration/certification for the 22 professions under the jurisdiction of the Board. Responsible for coordinating and monitoring the operations for the Board's main email box, call center, daily mail, efax, wall certificate, and license distribution to ensure efficiency and provides solution...