Pharmacy Patient Advocate

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: The Pharmacy Patient Advocate supports the enrollment process and patients in accessing coverage for their prescribed medications through inbound and outbound telephone support, as well as administrative functions. Responsibilities: KEY RESPONSIBILITIES: The above duties are meant to be representative of the position and not all inclusive. - Review and process patients’ enrollment forms to the Patient Assistance Program (PAP) - Assist patients on the phone with PAP program enrollment by verifying the pre-screening and qualifying tasks. - Notify patients and healthcare providers of approvals, denials, and any next steps needed to continue the enrollment process - Schedule treatments to be sent to the patient or patient’s healthcare provider - Support inbound and outbound phone lines for the PAP program - Communicate daily with patient/authorized representatives on eligibility based on PAP criteria and healthcare providers to manage expectations. - Contact patient/authorized representative to determine supplementary information needed to enroll into the manufacturer’s PAP p...