Customer Success Manager

Job description

We’re looking for a Customer Success Manager to join our ambitious and collaborative team. In this exciting commercial, customer-facing role, you’ll play a critical part in helping customers realise the full value of Speechmatics’ technology. You’ll be responsible for building strong relationships, driving product usage, and leading on renewals and account growth. Acting as the voice of the customer across the business, you’ll collaborate closely with cross-functional teams to ensure customer needs are understood and reflected in our roadmap. This is a high-impact role at the heart of a fast-growing AI company, offering the opportunity to work with a broad and dynamic portfolio of customers. What you'll be doing: - Managing a diverse book of business starting c.£1M ARR across c.50 accounts. - Owning all aspects of the customer lifecycle: onboarding, adoption, usage growth, renewal, and expansion. - Building deep knowledge of each customer’s use case, helping them drive value through new product feature adoption, expanding into new markets ultimately help grow their business. - Taking full ownership of renewals, cross-sell and upsells. - Collaborating closely with Sales, Product, Ma...