C004894 L3 Support Engineer for COTS Applications (NS) - MON 8 Jun

Job description

Deadline Date: Monday 8 June 2026 Requirement: L3 Support Engineer for COTS Applications Location: Braine-l'Alleud, BE: Full Time On-Site: No: Time On-Site: 50%: Total Scope of the request (hours): 950 Required Start Date: 20 July 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET: Duties & Role: COTS Application Support - Deploy and manage server applications running on Windows or Linux servers; - Integrate applications with identity providers; - Support creation and deployment of client applications on end- user workstations. - Gathering and reporting metrics and Key Performance Indicators (KPIs) Cloud Configuration (Azure, AWS): - Manage EntraID Groups and Roles - Manage and configure different Cloud components COTS End-User Support: - Provision of support services in accordance with the SLA, based on the NCI Agency support levels, roles and responsibilities. - Provide second-level and third-level support for end-user queries. - Troubleshoot and resolve software issues, ensuring minimal disruption to users. - Communicating solutions or advices to customers and users. - Troubleshoot and resolve software problems, ensuring efficient use of resources...